Processing & Shipping Policy
ORDER PROCESSING TIME
At present, the estimated processing time for earring orders is around 3-7 business days, while apparel orders may take up to 14 business days, excluding postage. However, please note that most orders, excluding restocks, are typically processed within 3 business days. If you have a specific deadline in mind, kindly reach out to us via email, and we will be happy to advise you on the feasibility of accommodating your request.
SHIPPING & INSTORE COLLECTION
🌼 Flat Rate Express Shipping of $15 Australia Wide.
🌼 FREE Express Shipping for Orders over $150 Australia Wide.
🌼 FREE Instore Collection from Cha Cha Chocolate, Bundaberg Qld
By default, all packages will be sent in boxes through Australia Post Express Parcel Post and international priority tracked mail, unless otherwise requested and paid for. The delivery times within Australia range from 1 to 14 days, depending on the location and any potential impacts from events like Covid-19. International delivery from Australia may take between 5 to 21 days, so it is advisable to check with your national postal service for updates, as well as Australia Post for any timeline indicators. Please note that due to unforeseen delays caused by global events, we are currently experiencing international shipping delays of over 8-10 weeks in some cases.
Wattle Woman takes full responsibility for any loss or damage to your product until it is delivered to your specified address for purchases made directly through our official website. If an item is not delivered or arrives damaged, please contact us promptly at firstname.lastname@example.org. For damaged items, we must be notified within 3 days of delivery.
For any delivery issues or products purchased through our stockists, please contact them directly for assistance.
If you prefer, free in-store collection is available at Cha Cha Chocolate located at 84 Bourbong Street, Bundaberg QLD. Simply select this shipping option during checkout. Please allow a minimum of 3 business days for your order to be packaged and prepared for pickup.
In the event that you accidentally selected the Pick-up option instead of postage, there's no need to worry. We will reach out to you within 2 business days to arrange payment for postage so that your order can be sent out as scheduled.
CUSTOMS AND IMPORT TAXES
Please be aware that buyers are responsible for any applicable customs and import taxes. These charges, excluding EU customers, must be paid to the local customs authority or third-party delivery agent by the buyer before parcel delivery. To calculate the amount of these taxes, please research your country's VAT/GST import tax duties, as each country's VAT may vary. Please note that Wattle Woman is not responsible for any customs fees, taxes, or delays caused by customs processes.
Effective Date: 1st July 2020